Frequently Asked Questions
Customer
You are able to track your items once purchased. You need to ensure you are signed in to the website. Once signed in you need to click on the ‘homepage’ button and then click on ‘my orders’. Once done, you’ll see 1 of 3 options, they are:
- Your order is being processed
- Your order is en route
- Your order has been delivered.
As our process is a speedy one, once you have made the purchase the sellers are already proceeding with your order.
We’re sorry to hear that your item received is not in the best condition. Please contact the sellers immediately in order to arrange an exchange or refund. However, if you aren’t getting a response from the seller you can contact A-Z Modesty via email and we can further investigate it.
To ensure efficiency, please add the following in the email sent to us:
- Your full name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
We are so sorry to hear this. Please do contact the seller as soon as possible and provide the seller with as much information as you can. You can find their contact information by the ‘contact us’ on the sellers’ name and you will be able to message them directly. You have a second option of processing a return via your admin.
Unfortunately, the seller has no obligation to accept a return in this case. You may, however, message the seller directly and try to work out an agreement between you two.
Once you log in, you will have the option of returning your order. You will need to provide a reason for the seller as to why you are returning the item/s. You’ll also need to add any other valuable information such as the return address. If you have any other concerns please feel free to contact the seller directly.
As each seller works differently, the timing or process of the return will be different as well. The seller will be able to estimate when the money will reflect in your bank account. Please contact the seller if you require more information.
We are sorry to hear this. Please contact the seller directly to assist you with locating the order. If you don’t receive a response within a reasonable time, please contact us at info@azmodesty.com so that we can escalate the matter.
A-Z Modesty customers can pay for their goods with all major cards such as VISA, MasterCard, American Express and Discover.
A-Z Modesty ships items across the globe. However, each seller has different shipping routes and may not ship to your location. In this case, please message the seller directly and see if an arrangement can be made.
There will be several shipping methods as each seller’s methods will be different. If there is a certain shipping method you prefer, you can contact the seller directly and see if they are able to arrange the preferred method for you.
If you are an overseas buyer you may have to pay import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance will be covered by you as A-Z Modesty has no control over these charges and can’t predict what they may be and when they will occur.
Sign in to your account. Then go into your settings. Once there you’ll have the option of choosing to either edit an existing address, delete your current address or replace it with a new address. You do have the option of saving more than one address on your account.
You’re eligible to leave a review once your item has been delivered to you. Once logged in, you’ll be given the option to leave positive, neutral or negative feedback. You will also have the opportunity to leave a comment.
Unfortunately, once you have made a comment you are unable to change it. You can, however, delete your comment.
Oh, we are so sorry to see you leave. We do, however, respect your decision. Please click here to close your account.
In order to better our services, we would appreciate your feedback on our website and how we can better our services.
We apologize for the lack of communication. Please ensure you have tried to make contact with the seller at least twice with a reasonable amount for the seller to respond to your request. Only once you have tried the above without any results may you contact us via email at info@azmodesty.com Please leave the reason for trying to make contact in the email and we will try to resolve the matter as soon as possible.
Seller
We celebrate diversity and welcome sellers from across the globe. Our categories are Hijabs, Jewellery, Clothing, Abaya and accessories.
A-Z Modesty will reject the following items:
- Content that has offensive language.
- Imagery, your product images must be up to standard before you open your store and upload your products. A-Z Modesty will not accept images that are displayed on the floor.
- Any faulty products.
Firstly, if you are interested in becoming a seller on A-Z Modesty then please fill out the form and a member of our team will get back to you as soon as possible.
Steps to working with us:
- Signing up for a storefront
- A-Z Modesty is selective of the brands that we are associated with and there’s no guarantee that you’ll be successful. However, if your application is not approved but you believe you have the potential to become a boutique, our seller support team can advise you on how to get things right.
- Click here if you would like to partner with us.
- Opening a store
- If your application has been approved, congratulations you’re almost there!
- Once we have accepted your account you will receive a link with login information and where you are able to set up your store and upload all your products. Please note that we will help you with each step and ensure that you’re all set up for success!
The amount of products you sell is completely your choice. We can only advise that you have at least 10-15 products as this will give your store better visibility and thus creating more exposure on the site.
If you only have a few products to get started with, that is also fine.
To set up your store, we will need the following information:
- Your personal information
- Your business information
- Product category
To try to make this as easy as possible to understand and digest, here is a breakdown of an example order placed through A-Z Modesty, and what the associated fees will look like for all parties. In the example below, the value of the order was £100, with a 10% commission fee in place.
- The customer pays £100
- A-Z Modesty takes 10% commission, meaning £10 is taken by the platform
- Stripe (the payment gateway/processor for the platform) takes £1.70 for payment/transaction processing fees
- Points 2 & 3 leave a net total of £88.30, which is the money left over that is transferred to the seller
Summary:
- Customer pays £100
- A-Z Modesty takes £10
- Stripe takes £1.70
- Seller receives £88.30
You have the choice of two options. We can either acquire 10% or 15%, you will only be charged once the item has been sold.
Please contact us via email at info@azmodesty.com if you would like to change your boutique name?
Creating a public promo code will mean that the code will appear on all your products/ product pages.
Of course, you are free to deactivate or delete promo codes at any time. Deactivating a promo code allows you to use the code at another time and deleting the promo code means that you would need to create a new one from scratch.
We are always sad to see you leave but we respect your decision. If you wish to deactivate your account, please do give us 30-day notice and thereafter you can deactivate your account. It's that simple!
A dispute occurs when a buyer and a seller cannot resolve a problem with a purchase.Raising a dispute should be a last resort for your customer. As you should always try to resolve the issue by communicating and cooperating with a customer first. Disputes may take some time and will require buyers and sellers to provide evidence of their actions in the transaction and delivery of the item.
The best way to get noticed on our site is to ensure that you have a well thought out store with great images of your product. You also have the option of choosing the 15% commission structure option as this will get your products featured extensively on our main homepage and we will promote you heavily on our social media channels.
We allow customers to leave reviews on sellers products. To ensure that customers are leaving the best reviews please ensure that your products are up to standard and that you are communicating with the customer when needed.